Shipping policy
SHIPPING POLICY
At MADE BY PROUD, we take care in preparing, packaging, and shipping your order so it arrives safely and securely.
Please review the following information before placing your order.
ORDER PROCESSING
Many MADE BY PROUD products are handmade, made to order, personalized, produced in small batches, or otherwise prepared specifically for your order.
Processing times may vary depending on the product and will be provided on the applicable product page whenever possible.
Processing time is the time required to prepare your order before shipment and is separate from the carrier's estimated delivery time.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
SHIPPING DESTINATIONS & CARRIER
At this time, MADE BY PROUD ships exclusively within the United States. We do not currently offer international shipping.
Orders are primarily shipped using the United States Postal Service (USPS).
We reserve the right to use another shipping service when necessary or appropriate for an order.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order. Because orders may enter production or fulfillment shortly after they are received, we cannot guarantee that shipping information can be changed after an order has been placed.
MADE BY PROUD is not responsible for delays, failed delivery, or additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address or because the package was otherwise undeliverable, please contact us at orders@madebyproud.com. Additional shipping charges may apply to resend the order.
SHIPPING & DELIVERY TIMES
Delivery dates provided at checkout or through carrier tracking are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been accepted by the shipping carrier, transit times and delivery are subject to the carrier's operations. Weather, holidays, service disruptions, incorrect addresses, and other circumstances outside our control may cause delays.
MADE BY PROUD is not responsible for carrier delays or other delivery delays outside our reasonable control.
PACKAGE TRACKING
When tracking is available, tracking information will be provided after your order ships.
Customers are encouraged to monitor tracking information and make appropriate arrangements to receive their packages.
Please allow time for carrier tracking systems to update after receiving your shipping confirmation.
SHIPPING INSURANCE
Eligible shipments may include carrier-provided insurance and/or shipping insurance obtained through Shopify Shipping. Coverage varies depending on the shipping service, label, order value, destination, and other eligibility requirements.
Additional shipping insurance may be purchased by MADE BY PROUD when appropriate.
Insurance coverage is subject to the terms, conditions, exclusions, claim requirements, and coverage limits of the applicable carrier or insurance provider.
Shipping insurance does not guarantee that a claim will be approved or paid.
LOST OR DAMAGED PACKAGES
Once a package has been accepted by the shipping carrier, it is in the carrier's possession and control. MADE BY PROUD cannot control carrier handling, routing, delays, or delivery.
If tracking indicates that your package has been lost in transit, or if your order arrives damaged, please contact us promptly at orders@madebyproud.com with your order number and details of the issue.
For damaged shipments, please retain the product, original packaging, shipping box or mailer, and packing materials and provide clear photographs when requested. These materials may be required as part of an insurance or carrier claim.
When applicable, MADE BY PROUD will assist with or initiate a claim through the appropriate carrier or shipping insurance provider.
Claims are subject to the applicable carrier's or insurance provider's eligibility requirements, deadlines, documentation requirements, exclusions, and final determination. MADE BY PROUD cannot guarantee approval or payment of a shipping claim.
PACKAGES MARKED "DELIVERED"
If carrier tracking shows that a package was delivered but you cannot locate it, please first:
-
Check the delivery area, mailbox, porch, building entrance, or other location where the carrier may have left the package.
-
Check with members of your household, neighbors, building staff, or others who may have accepted the package.
-
Confirm that the shipping address provided with your order was correct.
-
Contact USPS or the applicable carrier for assistance locating the package.
If the package still cannot be located, contact us at orders@madebyproud.com and we will help determine what options may be available.
MADE BY PROUD is not responsible for theft or loss occurring after confirmed delivery to the address provided with the order. However, when applicable insurance or carrier coverage is available, we will assist with the appropriate claim process.
DAMAGED ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged, contact us as soon as possible at orders@madebyproud.com and include:
-
Your order number
-
A description of the damage
-
Photographs of the damaged item
-
Photographs of the shipping package and packaging materials
Please do not discard damaged merchandise or packaging until we let you know it is no longer needed, as the carrier or insurance provider may require it for a claim.
SHIPPING INSURANCE CLAIMS
Depending on the shipping method and insurance coverage applicable to your shipment, claims may be handled through USPS, Shopify Shipping's insurance provider, or another applicable carrier or insurance provider.
MADE BY PROUD will determine the appropriate claim process based on the coverage associated with the shipment.
Submitting a claim does not guarantee reimbursement, replacement, or refund. Claim decisions and reimbursement amounts are determined by the applicable carrier or insurance provider according to their terms and coverage limits.
HIGH-VALUE ORDERS
For higher-value orders, MADE BY PROUD may purchase additional insurance, require signature confirmation, use an alternative shipping service, or take other reasonable precautions to protect the shipment.
QUESTIONS
If you have questions about shipping or an order, please contact us at:
MADE BY PROUD
PROUD PROUD PROUD
PO BOX 140
Caldwell, NJ 07006
United States