Refund policy
Returns, Refunds & Cancellations
At MADE BY PROUD, many of our products are handmade, made to order, personalized, customized, produced in small batches, or offered in limited quantities. Because of the nature of our products and production process, all sales are final.
We do not accept returns or exchanges for change of mind, incorrect selections, sizing issues, or other buyer-related reasons. Please review product descriptions, sizing information, personalization details, and your order carefully before completing your purchase.
Cancellations
Orders cannot be canceled once they have been placed.
Many MADE BY PROUD products enter our production or preparation process shortly after an order is received. This may include ordering or allocating materials, preparing artwork, cutting, engraving, printing, pressing, finishing, packaging, or other work specifically for your order.
Please make sure all order details are correct before completing checkout.
Custom & Personalized Products
Custom, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or canceled once the order has been placed.
Customers are responsible for reviewing and providing accurate names, spelling, dates, sizes, colors, personalization details, artwork, and other information submitted with an order.
Damaged, Defective or Incorrect Items
We stand behind the products we make.
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive an item different from what you ordered, contact us as soon as possible at orders@madebyproud.com.
Please include your order number, a description of the issue, and clear photographs showing the product and any damage or problem.
We will review the issue and, when appropriate, work with you to make it right. Depending on the circumstances, the resolution may include repair, replacement, or refund.
Please do not return an item without contacting us first.
PROUD FINDS, Reclaimed & One-of-a-Kind Items
Items sold as PROUD FINDS, reclaimed, vintage, pre-owned, upcycled, limited, or one-of-a-kind may naturally show signs of age, previous use, variation, wear, patina, or other unique characteristics.
We make reasonable efforts to describe and photograph these characteristics accurately. These items are sold as described and are final sale.
If an item arrives materially different from its description or is damaged during shipment, please contact us.
Sale Items & Gift Cards
Sale, clearance, and discounted merchandise is final sale.
Gift cards are non-returnable and non-refundable except where otherwise required by law.
Refunds
Because all sales are final, refunds are not provided for buyer's remorse, change of mind, incorrect selections, or custom/personalized orders.
If MADE BY PROUD determines that a refund is appropriate because of an order problem, the refund will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Questions About Your Order
We want you to feel confident about what you're ordering. If you have questions about a product, sizing, personalization, materials, or other details, please contact us before placing your order at:
Made by PROUD, Made with LOVE, Made just for YOU!